Autonomous Support Center
Sledgeheader is engineered to run itself. Our automated intelligence engine handles diagnostics, record flattening, and safety rollbacks so you don't have to wait on manual support desks.
All Systems Fully Operational
Automated DNS pipelines, BigQuery RUA ingestion, and edge workers are running normally.
How Support Works Here
To keep pricing low and performance lightning-fast, Sledgeheader utilizes fully automated diagnostics and self-service remediation. When issues arise (such as an SPF lookup limit breach or an unaligned vendor), the system detects, flags, and suggests or executes the exact fix automatically through your dashboard or ChatOps integration.
📖 Check the Docs First
Most onboarding hiccups—like cloudflare token scopes or SPF 10-lookup limits—are solved instantly in our Official Documentation.
⚡ Autonomous Rollbacks
If a policy escalation triggers a drop in email delivery volume, Sledgeheader's SafeHarbor automatically reverts your DNS record back to a stable state within minutes.
Need to Reach a Human? (Severe Escalations Only)
Our support email address is strictly reserved for critical infrastructure outages, security disclosures, or billing emergencies. General troubleshooting, configuration questions sent to this address will not receive a reply as they are fully handled by the platform's built-in diagnostics.